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If you think you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery please refuse to accept the package and return the package to the delivery person. Also please email us at shangriladesignersareesgmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. If you do not like the product you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is Return / exchange option available to choose from and we will arrange for the pick up from your doorstep. Return request will not be accepted through any other medium like email Facebook / Instagram chat or phone call.